FAQs

• What is TheBet?

  TheBet is a gaming site where you play for points. You can redeem your points for vouchers at our partner websites. We top up your account with 1,000 points every month, which you can use to play games. We do not transact in money because we are not a gambling website.

• How much does TheBet cost?
  

  Nothing… Nothing at all!

• Where and When can I play?

  Anytime and anywhere. TheBet is available on iOS and Android apps.

• How do I cancel?

  Just let us know if you would like us to cancel your account. But, remember it’s 100% free to stay on the platform for as long as you want.

• How do I contact you?

  It’s easy you can fill out our Contact us form on our contact us page and we will get back to you as soon as we can.

• I forgot my password?

  That’s totally fine it happens, just hit the reset password button and fill in the email address you used to sign up and we will send a reset link.

• How to contact Tech support?

  Just use the contact form page and send us an email through the Contact us form with the issues you facing and we will get back to you as soon as we can.

• Why didn’t I get a verification code?

  It happens, firstly I would double check you have entered the correct information and then allow some time for this to come through in areas with bad reception. If this doesn’t work please contact us using the contact form page.

• When will I receive my points?

  It happens, firstly I would double check you have entered the correct information and then allow some time for this to come through in areas with bad reception. If this doesn’t work please contact us using the contact form page.

• What happens if a gift card isn’t available in my Country?

  We want to give you what you want: Unfortunately not all gift cards are redeemable in certain countries, this means our team may have to offer you an alternative gift card, once the team has worked out that you can’t receive a certain gift card then they will contact you offering alternatives.

• How long does it take to receive a gift card?

  We look to be getting your gift card to you as soon as possible but due to high demand this may take 2-3 days sometimes but we are always working to get your gift card to you as soon as we can.

• I didn’t receive my gift card?

  After the allotted time after purchasing your gift card, we recommend you make sure to check your spam, promotion, or junk folder to see if your inbox has filed it in there. Alternatively, you can always add hello@thebet.online to your contacts to make sure this never happens again.

• I haven’t received any emails?

  Have you checked your junk mail, spam folder? Be sure to check and add hello@thebet.online to your contact list to make sure it doesn’t happen.